Standard Email Templates

Standard Email Templates

Standard Email Templates 

(Setup > Res. Interface/Emails > Standard Email Templates)




 

Adjust the standard templates for the following client communication email options in this section: 

  • Reservations 

  • Cancellation 

  • Modify 

  • Pre-stay email 

  • Post-stay email 

  • Quotations 

  • Multiple quotations 

  • Quotation reminder 

  • Quotation request 

  • Recovery strategy 

  • Recovery strategy idle time 

  • Customer Registration 

  • Email to the gift voucher purchaser 

  • Email to the gift voucher recipient 

 

General setup 

Logo image: If an image is loaded, select Show to view. If no image is loaded, the default logo in the property images will be used. To add a new image, the system requires an upload of a jpeg image with dimensions of exactly 260x150. Attempts to load any other format or size will result in an error and the image will not be saved. Select Save at the bottom of the page to apply the change 

 

Header image: If an image is loaded, select Show to view. To add a new image, the system requires an upload of a jpeg image with dimensions of exactly 800x350. Attempts to load any other format or size will result in an error and the image will not be saved. Select Save at the bottom of the page to apply the change.  

 

Titles color: Select a color or insert HTML color code into the field. Color will be used in headers for guest communication emails 

Example: 

 

 

 

Buttons color: Select a color or insert HTML color code into the field. Color will be used for button areas on the guest communication emails 

Example: 

 

 

Customizable texts 

Email: Select email type from the drop-down menu to open forms for customization 

Language: Select the language to update from the drop-down menu. Languages enabled in the property setup area will be available in this section. 

Preview: Select the Show button to view a preview of the selected email type 

Example: 

 

 

Subject 

Customized fields: Select system-specific fields to insert HTML in the subject box. Variables inserted in this way will pull the details from the reservation in the system. Options for the fields are determined by the type of email selected in customizable texts. For example, the following options are available for a Reservation email Subject line: 

 

 

Subject: Type in free flow text to be used as the subject of the email. System generated fields can be added by selecting the option from the drop-down menu above and then clicking the Insert button. 

 

 

 

Welcome text 

Customized fields: Select system-specific fields to insert HTML in the welcome text area of the guest communication emails. Variables inserted in this way will pull the details from the reservation in the system. Options for the fields are determined by the type of email selected in customizable texts. For example, the following options are available for Reservation email Welcome text: 

 

 

Welcome text: Type in free flow text to be used as the subject of the email. System generated fields can be added by selecting the option from the drop-down menu above and then clicking the Insert button. 

 

 


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