Resetting a Vertical Booking User's Password

Resetting a Vertical Booking User's Password



Step 1 

In order to reset your password, you must first access the password reset page https://extranet.verticalbooking.com/user_reset_pwd.htm. 


     It can also be reached from the login page by selecting  on the Vertical Booking Login screen

In either case, you are taken to this screen: 


 


Afterwards, you need to fill in the required fields (username, email address). These fields are case sensitive.  

Step 2 

If the user is found the entered credentials you will have access to step 2, which sends a verification code and reset link to the user's mailbox.

Here is the screen: 

 



Please note that The code and link have a validity of 10 minutes.  




Here is an example of the email sent 


 

  

Step 3 

If the email button is clicked, two scenarios can occur: 


  • Scenario 1: the link is expired and is now an invalid token. If this happens, it will be necessary to start at Step 1 again.


 


  • Scenario 2: another screen opens that allows you to enter the verification code (consisting of 10 alphanumeric characters), received and highlighted in bold by email, and a new password that must comply with the requirements defined in the yellow box (then repeated in the next field to be confirmed). 



  

Step 4 

If all the fields have been filled in and are valid, you move on to step 4, in which the user is invited again to check the mailbox.

Here is the screen: 

 


Below is the content of the second and last email, which provides a link (valid for 10 minutes) to confirm the reset: 

 

 

 

 

 

  

 

Step 5 

If the email button is clicked, two scenarios can occur: 


  • Scenario 1: The link it is no longer valid due to the expired link; if this happens, it will be necessary to return to Step 1 to begin the process again. 


 


Scenario 2: another screen opens that clearly allows you to see that the reset was successful, therefore the user can choose whether to wait 15 seconds, and be directly redirected to the login page to log in, or skip the wait by clicking on the link in the last text of the green box ("Or you can click directly here"). 

 




At this point you will log in with your username and new password